Box Office Services are located at The Cary.
Regular Hours are: Tues – Fri 11 a.m. – 6 p.m.
Saturday from 10 a.m. – 1 p.m.

Tickets can be purchased online from each individual event page. Please visit the Shows tab to see a complete list of all events at The Cary Theater.

Visit the Box Office

If you wish to purchase tickets for events at The Cary Theater or events held at The Cary Arts Center, our Box Office services are located in the main lobby of the theater (122 E. Chatham Street, Cary). Box Office hours Tuesday through Friday, 11 a.m.- 6 p.m., Saturday, 10 a.m.-1 p.m. The Box Office is not open on Sundays except during events. No additional fees apply if tickets are purchased at the Box Office. The Box Office does not accept phone orders, although you may contact the Box Office with event questions at (919) 462-2055.

The Box Office is closed on all observed Town of Cary holidays.

Acceptable Forms of Payment:

Cash, Checks (made payable to Town of Cary), MasterCard, Visa, Discover, and American Express.

Purchase Tickets through Etix
  • Online: Tickets may be purchased online through etix. A $2 per ticket convenience fee will be added to the price of the ticket.
  • By Phone: Purchase tickets through the etix Phone Center by calling 1-800-514-3849 Monday through Friday, 9 a.m.-8 p.m., Saturday, 10 a.m.-8 p.m. or Sunday, 12-8 p.m. A $2 per ticket convenience fee will be added to the price of the ticket.

Day of Show – Purchase at The Cary

Tickets can be purchased directly at The Cary Theater one hour prior to each performance. No additional fees apply. The Cary Theater is not able to accept phone orders. 

General Ticket Information

Seating Chart

Guests with Disabilities 

The Cary is committed to making its programs and the facility accessible to people of all abilities. Please read our Accessibility Information for details about accommodations.

Will Call

Tickets left at Will Call may be picked up on the day of the event at The Cary Theater up to one hour prior to the performance. Customers must show a valid photo I.D. to pick up Will Call tickets. If tickets were purchased through Etix (online or by phone), the credit card used to purchase the ticket must also be presented. For your protection, tickets will only be released to the person whose name appears on the ticket envelope. To add or change the Will Call pick-up name, contact the Box Office Manager at (919) 481-5190.


All tickets are non-refundable. If a performance is cancelled, refunds will be processed. Those who purchased with cash or check will be mailed a refund via check. Tickets purchased with a credit card will automatically be refunded to the credit card used to purchase the tickets.


Exchanges may be allowed for performances and/or a performance series with multiple dates. Exchanges must be approved by the presenter and/or sponsor of the event(s). Original tickets must be surrendered at the time of the exchange transaction request. All approved exchanges will be processed by the Box Office Manager.

Lost or Stolen Tickets

If your tickets have been lost or stolen we encourage patrons to inform the Box Office Manager as soon as possible and to keep looking. There is no guarantee that lost or stolen tickets will be replaced, although we will make every attempt to assist you.

Reserved Seating

For some ticketed events at The Cary, seats are reserved throughout the theater. Films are general admission.

Senior Tickets

Senior tickets are for patrons aged 55+ (Senior tickets not available for all events).

Group Rate Requests

Please contact the Box Office Manager at 919-481-5190 to see if group rates are available.

The Cary Film Circle

You can join The Cary Film Circle membership program at the Box Office. This program invites the community to be a part of our theater family! Find out full details about The Cary Film Circle.

Gift Cards

Gift Cards for ticketed events at The Cary are available. You may redeem any Town of Cary Gift Card for ticketed events.  Gift cards may not be used on-line.  Cash, Mastercard, or Visa can be used to purchase gift cards. Please treat a gift card like cash; the card will not be replaced if lost, stolen, destroyed, altered or used without permission.  The gift card will expire three years after the last use.  Gift Cards can be purchased at the box office.

Acceptable Forms of Payment

Cash, Checks (made payable to Town of Cary), MasterCard, Visa, Discover, and American Express.

Ticket / Event Questionnaire

To set up tickets for an event please use this online form.



What are the different price code options you wish to incorporate? (A single price code labeled "Individuals" is acceptable.)

Box Office Services Fee

The Box Office Services fee ($1.85 per ticket ) will be deducted from the ticket sales revenue. This fee is assessed to help cover the cost of box office administration and operations. It includes consultation, ticket creation, box office staffing, advance and event day ticket sales, consignment ticket sales, reconciliation, tax remittance, and check disbursements. The first 25 complimentary tickets ($0 value) issued per show, will not incur this fee. The Box Office fee will be deducted from your ticket revenue prior to sending you a check for ticket sales. You should receive a check approximately two weeks after the sales report has been submitted to Finance.

Collection of ticket buyer information: As a municipality managing the performing arts venues in downtown Cary, we are restricted from sharing electronic mail lists by NC Statute 132-1.13. Town employees may use such lists for the following purposes only:

  • For transactional communications
  • To notify patrons of an emergency to public health or public safety (i.e. inclement weather)
  • To notify patrons of a canceled event and/or details that are pertinent to an event

If patron or guest lists are needed, the renter or outside agency should make arrangements to collect the data on their own on the performance date.


Monthly Feature

Jesse-Jones-HS-2048x1365-1_Comedy copy
Live comedy is back at The Cary, with some of the most popular up-and-coming comedians on tour. Comedy is among the most popular performances
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